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AutoCare Member Features & Benefits

Welcome.


With the largest network of auto repair centers in the country, it’s no surprise that NAPA AutoCare Centers are what comes to mind when motorists’ think of quality installed parts and superior repair servicing.


NAPA AutoCare Members choose to partner with us because we provide their automotive or heavy duty repair business with the most integrated and value-driven programs, discounts and tools available.


Being a NAPA AutoCare Center means you’re one of the best of the best in your market.


Therefore, in order to enjoy the benefits of membership, we’ve got a few guidelines that must be met in order to be considered eligible for the program.


Click here to learn more
  • Independently owned and operated
  • Employ ASE certified technicians
  • Invited by the NAPA Store and make the Store “First-Call” for auto parts
  • Willing to abide by a specific code of ethics
  • Honor the best warranty in the industry

Click below to see how partnering with NAPA AutoCare can best help your business today!

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Drive New and Repeat Business with NAPA Sales Driver Promotions

As an AutoCare Member enrolled in this program - you’ll receive access to a unique set of marketing promotions to drive new and repeat business. Promotional discounts and rebates to your customer are either 100% or 75% funded by NAPA and are provided as Instant Savings or Mail-In rebate consumer offers.

This program provides a full 12 months of marketing activity that’s practically done for you! You’ll receive a kit with posters and other printed material along with digital versions that can be downloaded from the NAPA AutoCare member site and customized email blasts for your current customers!



Ready to drive more business with smart promotions?

Click below to contact us and become a NAPA AutoCare Center today!

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Revitalize my shop with NAPA PROimage

Appearance, or image, is what creates that all-important “first impression” for your customers. In fact, it strongly influences their awareness of your shop and even their buying decisions. That’s why NAPA AutoCare offers PROimage, a program devoted entirely to helping members design their dream shops.

What’s more is the overwhelming return on their investment. After completing their make-overs, those same NAPA AutoCare Centers reported increased sales and profits.


Ready to take your shop’s curb appeal to the next level?

Click below to contact us and become a NAPA AutoCare Center today!

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Provide 24/7 Access and Convenience with the NAPA AutoCare Custom App

Maximizing convenience and staying connected to your customers is easy with the free NAPA AutoCare App.

This customizable app gives NAPA AutoCare Members 24/7 access to:

  • Personalize Shop Information
  • Receive Customer Appointment Requests
  • Send Push Notifications
  • Respond to Customer Feedback
  • Display Available Services and Special Offers

NAPA AutoCare Member customers sync up to your shop and can utilize over 30 features like:

  • File Service History Documents
  • View Recommended Maintenance
  • Ask My Technician
  • Find My Car
  • Accident Reporting and Emergency Contact Info
  • And much more!



Ready to take your shop anywhere at the click of a button?

Click below to contact us and become a NAPA AutoCare Center today!

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Train my Technicians through NAPA Autotech

NAPA AutoCare Members have access to over 1600 technical and service sales classes through the Schedule My Success subscription program. For 1 low monthly fee, the entire shop can attend.

Bonus: By subscribing, NAPA AutoCare members receive free and unlimited access to NAPA Autotech eLearning, with over 200 training modules.





Ready to begin using the best Technician Training program in the country?

Click below to contact us and become a NAPA AutoCare Center today!

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Provide Financing Solutions with the NAPA EasyPay Credit Card

Offering financing flexibility is essential for shops that wish to compete in today’s high pressure marketplace. NAPA AutoCare Members enrolled with NAPA EasyPay are able to provide an easy financing solution with no monthly fee!

Your customers will receive instant credit approvals, 6-month deferred interest financing options on $199 or more, 12-month deferred interest financing options on $750 or more and 36 Month/36,000 mile Peace of Mind® Warranty.



Ready to provide the NAPA EasyPay Credit Card?

Click below to contact us and become a NAPA AutoCare Center today!

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Educate and Engage my Customers: NAPA Service Assistant / Digital Lobby TV / Digital Menu Board / Websites from CarCareCONNECT

1. With NAPA Service Assistant they’ll never say: “Let me think about it” again!

Personalized with your business name, the NAPA Service Assistant website gives your customers the information they need to say “Yes” to needed services and repairs. It comes “fully furnished” with: articles, animations and videos designed to educate customers about your recommended repairs. Able to be viewed in the shop during the point of sale, this technology lets you easily click and share its subject – specific information on social media and your business’ main website. Integrate your special offers, enhance your direct mail campaigns or create quick links back via a custom created QR code – it’s all included with the NAPA Service Assistant.




2. With Digital Lobby TV take control of your Lobby Area.

Tired of customers watching your competitor’s commercials or other inappropriate content on your shop’s lobby TV?

Rest easy with NAPA’s Digital Lobby TV and provide quality programming that blends a perfect mix of positive entertainment and automotive educational segments for your customers. Take it further and upload your marketing promotions, ads, videos, branding and more.



3. Take your Shop to the Future – Today. All with the NAPA Digital Menu Board

Tomorrow’s technology is here NOW! With the easy-to-use Digital Menu Board, you can educate and inform your customers on preventative maintenance and repair using 3D animations. Plus, you can change pricing and services on the fly!

Actual NAPA AutoCare tests have shown that 1 out of 5 consumers ask for a repair or service that they’ve seen on the board. Targeted promotions also had double-digit increases. Give your shop a polished, professional and modern look with Digital Menu Board communications.





4. Power your Website – Boost Performance – Grow your shop. Only from CarCareCONNECT.

With millions of consumers searching online to find a local auto repair shop – 89% are using their smartphones – so you can’t afford to be left behind with an unresponsive and dated website. NAPA AutoCare has partnered with CarCareCONNECT to provide members with a custom solution based on your shop’s needs and business goals.

Benefits include:

  • Free professionally designed website
  • Mobile and Tablet Responsive
  • Over 100+ online directory listings
  • Local Search Engine Optimization to maximize website traffic
  • and much more!


Ready to educate and engage your clients like never before?

Click below to contact us and become a NAPA AutoCare Center today!

Develop my Business with a NAPA Business Development Group

A great way to grow your business is to partner with other quality NAPA AutoCare Center members in your area. NAPA helps connect like-minded shops develop a local team called Business Development Groups, in communities all across the country. Group members work together to promote a strong market presence through: charity events, joint marketing initiatives, scheduled training seminars, group member websites and more.




Ready to enhance your business through local relationship building?

Click below to contact us and become a NAPA AutoCare Center today!

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Streamline vehicle inspection processes using Digital Vehicle Inspection

Say goodbye to hard-to-read, handwritten vehicle inspection reports.

Digital Vehicle Inspection (DVI), uses a digital, Apple or Android tablet-based technology to help NAPA AutoCare members boost tech productivity and increase average repair order amounts.

How?

By streamlining the Vehicle Inspection process, DVI saves our customers’ time. By providing automatic prompts, DVI also leads technicians to find more needed service opportunities. To top it all off, DVI enhances the service report final presentation to your customers and saves time from trying to decipher handwritten scribble.





Ready to increase vehicle inspection accuracy and wow your clients?

Click below to contact us and become a NAPA AutoCare Center today!

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Reinforce Trust through NAPA AutoCare’s National Peace of Mind® Warranty

For 24 Months/24,000 Miles your customers are covered on their qualifying services and repairs nationwide! This coverage increases to 36 Months/36,000 Miles when consumers pay for qualifying services and repairs with their NAPA EasyPay credit card. For light commercial vehicles, coverage is also 24 Months/24,000 Miles for vehicles up to and including 1-ton. NAPA AutoCare centers are also eligible to be part of the industry’s best labor reimbursement program.



Ready to reinforce the quality of your repairs with the best warranty in the country?

Click below to contact us and become a NAPA AutoCare Center today!

Measure Shop Management Performance using: NAPA TRACS, PROLink & Labor Profit Management

When it comes to shop management, estimating or technical information, NAPA TRACS has been the industry leader for over 25 years. NAPA AutoCare members are eligible to receive up to a $1000 savings on a NAPA TRACS shop management or technical information system. NAPA TRACS streamlines workflow, provides a powerful new interactive scheduling calendar, offers multi-shop management options and more.

Looking for an efficient way to accurately identify vehicles, search and order NAPA parts to keep your bays turning. NAPA PROLink is free for members and constantly being updated with new features and enhancements to streamline your estimating and parts ordering process.

Unsure how unproductivity is affecting your bottom-line? Is your shop tech-heavy or thinking about opening a new shop? Wonder no longer with Labor Profit Management’s state-of-the-art reporting system. See exactly how efficient your teams are for every shift, every day.



Ready to make your shop management process a well-oiled machine?

Click below to contact us and become a NAPA AutoCare Center today!

Hire Shop Talent – NAPA AutoCare Talent Network

The search for the best employee is a “big” challenge – especially when the competition is looking just as hard as you!

NAPA AutoCare members are able to post their job opportunities and view job posting responses easily and efficiently – all through the NAPA AutoCare Talent Network. With a library of customizable templates – it’s easy for your opportunity to stand out and bring in interested candidates.

Bonus! It’s exclusive to NAPA AutoCare Centers and doesn’t cost a dime.




Ready to find the employee that will change your operation?

Click below to contact us and become a NAPA AutoCare Center today!

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Personalize and Automate Marketing Initiatives: CRM Partnerships /Gift Card Mailer / Direct Mail / Email Marketing Services

Nothing enhances the customer experience like sending customized communications to them - directly from your shop.

Whether you’re reaching out in your community, sending out a “Happy Birthday special offer” surprise, or keeping customers informed about your latest promotions; NAPA AutoCare members have access to a variety of Client Relationship Management providers that help automate much of the “work” for you.

A few include: Mitchell1, DemandForce, Constant Contact, and NAPA’s own CRM; MechanicNet.

Mudlick Mail and Moving Targets also provide members with streamlined direct mail marketing programs designed to drive business and showcase your shop.





Ready to differentiate your business from the competition and automating your customer relationship process?

Click below to contact us and become a NAPA AutoCare Center today!