NAPA AutoCare Fan Mail
My wife and I would like to express our appreciation for the customer service we received from Cupp's Auto Care. We were heading to Martinsburg from Virginia when our Ford Explorer had a stuck rear brake caliper. A local Martinsburg resident helped by calling several area repair shops for us, but none would help us on a Saturday. When the call was made to Cupp's Auto Care, Mr. Cupp said he would repair our brake problem. Within four hours of our leaving the vehicle with them and at a reasonable price – they got us back on the road when we needed it. All of the staff at Cupp's were extremely polite and helpful, and we were very grateful we were able to get back home the same day. Our thanks again for this excellent service.
(Sent to Cupp’s Auto Care in Martinsburg, WV)
A screw in my tire 200 miles from home with a camper is my definition of "captive audience." This shop squeezed me in, patched my tire in a few minutes, and charged me a "more than fair" price. Friendly. Professional. Would use them again in a heartbeat and if they were in my town, I would recommend them to family and friends. They could have gouged me and didn't. This is the best that a small business has to offer.
(Sent to Crossroads Auto Repair in Selbyville, DE)
We recently broke down in Burns, Oregon, and found ourselves in desperate need of a mechanic for a broken radiator. Yekel's Repair was right up the street, and I was absolutely floored at the excellent care we received from them. They went far beyond any kind of customer service we've ever had from a mechanic, and we were absolutely so thankful for their care and efforts on our behalf. They truly went above and beyond what I'd expected from a mechanic, and if that's the kind of service that is provided at Napa AutoCare centers, I will sing your praises to anyone who will listen.
(Sent to Yekel’s Repair Inc., a NAPA AutoCare Center in Burns, OR)
I was towed to AJ’s Auto & Fleet after experiencing a wheel problem on I-75. My contact at the shop, Tony, couldn't have been nicer. The problem was not only corrected, but he gave me suggestions for future maintenance on my vehicle as well. Considering he was pretty busy, I was in-and-out in about an hour!
(Sent to AJ’s Auto and Fleet, a NAPA AutoCare Center in Ft. Myers, FL)
I just want to complement your team manager and staff at the Richmond Hill AutoCare Center for the wonderful job they did in helping me when my car died on I-95. Thank You!
Schuylkill Haven, PA
(Sent to Richmond Hill Auto Care, a NAPA AutoCare Center in Richmond Hill, GA)
I took my truck into Stamps Auto in Queen Creek, AZ and was amazed at their friendliness, professionalism and knowledge. This happened after a trip to another shop that gave me an estimate of $3550. I was concerned about the price so that’s when we went to Stamps for a second opinion and found out they could do the same job and save us $1500. These savings were huge and what made it even bigger was the fact that my truck is safe, runs wells and I'm a happy camper who saved both time & money by going with Stamps Auto. Just because someone else was going to charge me more, didn't mean it was going to be better, in fact the last time that other shop worked on my truck, they broke the steering wheel tilt. Needless to say, our trucks & car will be going to Stamps NAPA in Queen Creek, AZ. Thanks Wayne, Tim, and the rest of the gang.
(Sent to Stamps Auto, a NAPA AutoCare Center in Queen Creek, AZ)
I would like to give recognition to 2 outstanding employees, Cory and Jason, at Kennesaw Auto Center. They both went above and beyond. Kennesaw Auto is lucky to have such amazing employees! Very thankful for all they’ve done!
(sent to Kennesaw Auto Center, a NAPA AutoCare Center in Kennesaw, GA)
I want to brag about the excellent auto care I receive at my local AutoCare center. Auto Rebuilders Service Center in Del Rio, Texas, has provided several services and repairs on my vehicle. They helped restore my confidence after I encountered problems with a couple of other shops in town. I'm on a mission to get their name "out there," so that people in Del Rio, Texas, will know there is a honest auto repair center, with knowledgeable mechanics (who also possess excellent skills AND integrity). Thank You!
(Sent to Auto Rebuilders Service Center, a NAPA AutoCare Center in Del Rio, Texas)
Bob and Diane Howell, Dan Rodfong, and Rob Koyn at Bob's Towing and Repair, in Estes Park, CO all deserve a bonus for going out of their way to help our family while we were on vacation. Our truck's fuel pump went out while we were on the highest peak in Rocky Mtn. National Park. We called AAA and they sent Rob from Bob's Towing. Rob was very friendly and even slowed down so we could take some pictures in RMNP as we headed toward the shop. Once at the shop, Bob asked us where we had reservations, and he took us, and our luggage to the motel. The following day, Friday, Diane picked us up and took us back to the shop, as our check out time was 11 am. When we got to the shop, all four employees were working on our truck. They knew we had no place to stay that night that we need to get home for work on Monday. They went out of their way to find the parts they needed to repair the truck and get us on the road again. We were very impressed with the outstanding service above and beyond what was expected and their friendliness. All four, Bob, Diane, Rob, and Dan, treated us like family and seemed genuinely concerned with helping us. We wish we had a shop like theirs in Indiana. Thank you so much Bob, Diane, Rob, and Dan!
Mike and Desiree Reynolds,
(Sent to Bob's Towing and Repair, a NAPA AutoCare Center in Estes Park, CO)
This is regarding the Vienna Automotive Center in Vienna, Illinois. I recently found out they were a member of your network and I feel I MUST share. The young couple that own the place are fantastic. The transmission on my Ford E-450 based RV malfunctioned on the interstate while I was passing Vienna. I pulled in and was directed to this facility by the local gas station attendant. I am sure glad he sent me there. The owner diagnosed the problem right away and removed and repaired my transmission right away. Since it was late in the afternoon I suggested he start on it the next morning and he agreed. They let me camp out in their parking lot, gave me directions to local attractions, let me use their WIFI and just plain treated me right. They made me feel like I was their most important customer, gave me a fair price for repairs and were better than professional. You should be proud this facility and these people represent your network and you should reward them in some way for BETTER than OUTSTANDING service! Please feel free to email me for more details should you need them. I just need to say that there should be more facilities and more operators like this couple in the auto repair industry. I give them A++ rating for service and professionalism!
Box Elder, SD
(Sent to Vienna Automotive, a NAPA AutoCare Center in Vienna, IL)
Thank You —
for the expedient service we received at your facility. Your professionalism with taking care of our car with a new fuel filter and getting us back on the road was sincerely appreciated. The friendliness of your staff and the information we received helped us make the drive back to Denver with the least amount of worry.
We feel that the standard on the service we received was a good example of how most businesses should be, but so many seem to lose sight of the concerns of customers
Russ and Meg Robinson
(Sent to Sparks Tire and Auto, a NAPA AutoCare Center in St. Charles, MO, owned by Ron and Sonja Tinner. Edited for length.)